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Order Info
Order Information
As our customer, you are fully protected when buying our products. We are so confident in our products we give our customers a 90 day return policy. From the date we ship out your order, you have 90 days to choose to make a return or exchange if you feel dissatisfied with the product we have sent you. We believe 90 days allows our customers from all points of the world enough to time check their product thoroughly or even give it as a gift and decide to return/exchange it.
When you shop with pearls-wholesaler.com website, you can shop with confidence knowing that not only are you going through the most recently harvested high quality pearls off of our pearl farms, but that you are as well saving a bundle of money by buying from us, a direct manufacturer, and cutting out the middle man's cost. We are an established American company, incorporated in California, USA, and as our customer, you are a fully protected consumer.
If you'd like to know how to place an order with pearls-wholesaler.com then you can read the step-by-step process below:
1. Click on the picture of the product that you are interested, it will take you to the product page you will see more pictures with different colored pearls, choose your preferred "Color / Size" from the drop down menu by clicking on the arrow button on the right side, and enter the quantity that you need.
2. Use the "Add to Cart"
button to add items you like to your cart. You can also view your cart with the button on the top right corner of the web page. Volume Discount is available directly on line. Our computer system calculates your order and get you the discount with the following formula.
3. After you get everything in your shopping cart, you can pay your order by google checkout direclty
. Or you can click on "process to checkout" button. After that, you can choose to either "Shop as a guest" or "register" with us to be a memeber. ("Shop as a member" only means a registered member, it is the same as shop as a guest, as long as you sign up to receive our special promotional offer, at the lower left of the page, you will be able to get our promotional offers as a club member.)
If you choose to "Shop as a Member", you will either Register or Log in on our secured server. By using your email address as your user ID, you can:
Please note if your billing and shipping information is different, our advanced technology on our secured server will put your transaction on hold for review. In that case, we will have to verify the information by checking your ip address and might even call you or your card company to verify the information for the sake of protecting our customers interest first. That might prolong the processing time. So if your order is time sensitive or a gifting item, please give us a call or leave us the most accessible phone number to speed up the verification process.
When choose shipping method, the most important thing to consider will be your time line. You can stuff the box without limit for as low as $4.99 for package shipped in USA and $7.97 for international. Get as many items as you want and pay the same low shipping rate. Scroll down below to see shipping detail.
5. Choose any one of the three convenient ways to make your payment when you are checking out
You can use any one of your 4 major credit cards, including Visa, Master Card, American Express and Discover, as well as Paypal Checkout. All of transactions will be processed on secured servers and protected and tested by "Hacker Safe" in real time. Of course you can also make phone orders, fax orders, check and money orders etc. off-line as well.
6. Receive your email receipt and also be able to print out a receipt immediately after your order is placed.
You will be able to view a printable receipt as soon as your order is placed. If not, please check the error message on the top of the page.
Please note, if your shipping address and billing address does not match, you might not be able to receive a receipt immediately until your transaction is approved. If that is the case, please call us to confirm the order.
7. Receive an email from us after the order is shipped, with a tracking number if it is shipped via Express shipping method. Please note, sometimes email will get blocked or filtered out by your email provider, in which case you can also come back to the site and click on "Order Status" button at the bottom of the page.
8. Send us your feedback after your package is received. If there is anything that you think we should improve, please do not hesitate to tell us, (we have received comments from our previous customers who told us that our price is too low, and yes we do receive that type of email, as people are amazed how we could provide our cultured pearl jewelry at such low prices, which was the cause for us to write out all the reasons why we could do it and posted on the website).
We want to make sure everything went right with your order. And yes our employees' pay raises and bonuses are based on your feedback since everything is checked and signed off by each individual here. So we would really appreciate any input that you could please give us.
2. Use the "Add to Cart"
button to add items you like to your cart. You can also view your cart with the button on the top right corner of the web page. Volume Discount is available directly on line. Our computer system calculates your order and get you the discount with the following formula.Purchase Same item (Same Product Number)
Discount (%)
| Four (4) or more | 1 |
| Ten (10) or more | 3 |
| Sixteen (16) or more | 5 |
| Twenty (20) or more | 7 |
3. After you get everything in your shopping cart, you can pay your order by google checkout direclty
. Or you can click on "process to checkout" button. After that, you can choose to either "Shop as a guest" or "register" with us to be a memeber. ("Shop as a member" only means a registered member, it is the same as shop as a guest, as long as you sign up to receive our special promotional offer, at the lower left of the page, you will be able to get our promotional offers as a club member.)If you choose to "Shop as a Member", you will either Register or Log in on our secured server. By using your email address as your user ID, you can:
- Retrieve your forgotten password at any time.
- Review your order history for all the items that you had purchased before.
- Make your own wish list for the items you would like to have. Just select the "Add to Wish List" button, you will be able to see the wish list the next time when you log in.
- Taking a chance to be our VIP member and experience a good discount for all your furture orders and for your friends and family as well.
- If you are having troubles to register, you can always shop as a guest as you will receive a receipt for every order that you placed as your reference later on.
- Get the shopping done in a hurry
- Vone of your user information will be kept in our record.
- However youa will loose the order list in your shopping cart. If you can't complete the order and have to come back later, you will have to start over again.
Please note if your billing and shipping information is different, our advanced technology on our secured server will put your transaction on hold for review. In that case, we will have to verify the information by checking your ip address and might even call you or your card company to verify the information for the sake of protecting our customers interest first. That might prolong the processing time. So if your order is time sensitive or a gifting item, please give us a call or leave us the most accessible phone number to speed up the verification process.
When choose shipping method, the most important thing to consider will be your time line. You can stuff the box without limit for as low as $4.99 for package shipped in USA and $7.97 for international. Get as many items as you want and pay the same low shipping rate. Scroll down below to see shipping detail.
5. Choose any one of the three convenient ways to make your payment when you are checking out
You can use any one of your 4 major credit cards, including Visa, Master Card, American Express and Discover, as well as Paypal Checkout. All of transactions will be processed on secured servers and protected and tested by "Hacker Safe" in real time. Of course you can also make phone orders, fax orders, check and money orders etc. off-line as well.
6. Receive your email receipt and also be able to print out a receipt immediately after your order is placed.
You will be able to view a printable receipt as soon as your order is placed. If not, please check the error message on the top of the page.
Please note, if your shipping address and billing address does not match, you might not be able to receive a receipt immediately until your transaction is approved. If that is the case, please call us to confirm the order.
7. Receive an email from us after the order is shipped, with a tracking number if it is shipped via Express shipping method. Please note, sometimes email will get blocked or filtered out by your email provider, in which case you can also come back to the site and click on "Order Status" button at the bottom of the page.
8. Send us your feedback after your package is received. If there is anything that you think we should improve, please do not hesitate to tell us, (we have received comments from our previous customers who told us that our price is too low, and yes we do receive that type of email, as people are amazed how we could provide our cultured pearl jewelry at such low prices, which was the cause for us to write out all the reasons why we could do it and posted on the website).
We want to make sure everything went right with your order. And yes our employees' pay raises and bonuses are based on your feedback since everything is checked and signed off by each individual here. So we would really appreciate any input that you could please give us.
